Support

Support

Locum is built and run by a small team. Here’s how to reach us.

How to reach us

Email support@locum.now for anything — a bug, a question about how something works, or help with your account.

We’re a small team, so replies usually take a couple of business days rather than hours. We read every message.

What to include in a report

The faster we can help, the more of these you can include:

  • Your device (for example, iPhone 15, Pixel 8, or your computer’s make/model)
  • What you tapped or did right before the problem happened
  • A screenshot, if you can take one

Delete your account

You’re always in control of your account and your data.

  • In the mobile app: You → Account → Delete account permanently, then confirm — your account is deleted after a 30-day window (invoice records are kept for the legal minimum); signing in again within that window cancels it.
  • On the employer web dashboard: an org owner can archive your organisation from Settings → Danger zone — ending your team’s access while already-committed shifts and invoices stay untouched — or email support@locum.now to delete your account.

Can’t find it, or need help another way? Email support@locum.now and we’ll take care of it.

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Get the app

Locum is free for locums, on iOS and Android.

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Support — Locum